S is for Suction

SMany years ago now, I worked for a vacuum cleaner cult company for a few weeks.  I’d gone for an interview, followed up, didn’t hear anything and then, several weeks (and 2 other failed candidates) later, I was offered the job. I didn’t know the part about the 2 other failed candidates when I started.

A large part of my job was producing daily and weekly reports. This should have been easy, but there was such a convoluted way of doing it, it was a real pain.  I quickly found that the person who was in charge of forwarding me the information I needed to do the reports was often late and didn’t care one bit about whether the information was accurate. When I went to take inventory, I found a horrible mess. Things were not where they should have been, product had been taken out of sequence and there was a lot of really heavy lifting I hadn’t been told about.

The onboarding procedure for new hires was horrible and the pressure to make quota for the sales reps was unbelievable. Reps leaving the manager’s office in tears was pretty normal. Turnover was high.  I’d just learn someone’s name and they’d be gone.

When I asked a clarifying question about one of the reports in my third week of work, the manager told me I should have that all down already.  When I came in the next morning there was a note on my desk to fax an ad to the Newspaper. The ad was for my job.  When I went to talk to the manager to find out what was up, his secretary smirked and said “He only speaks to employees, you’re not one anymore”.

I never heard another peep from them.  I saw the ad for the position about every 3 weeks for months.  I have no idea how many people they ended up hiring and letting go, but I feel bad for every one of them. It was truly a job that sucked.

P is for Platform Perils

PI’ve been in my field for about 30 years. I strive to be one of the best in the business. But, periodically, I fail. Miserably.  Such was the case today.

I have a client who, I have to admit, has sortve been a thorn in my side for a while. One of those people who, no matter what I do, she finds fault with it. I do social media work for her and I check up to make sure things are posting where and how they should be.  As so many who deal in social media do, she prefers her post scheduled in Hootsuite. Fine. I personally dislike Hootsuite and one of the reasons why will be covered in a minute.

I schedule posts about a week at a time for several of this clients accounts. I periodically check Hootsuite to make sure that the scheduled posts aren’t rejected. Everything has been looking fine. I didn’t give it a second thought. Until today.

I was out running typical Saturday errands and got a frantic message from the client that her posts had not been posting for the past week on one of the forums where she posts. I don’t know WHY I thought she said Platform A, but she really said Platform B.  Probably because I unplug on the weekends (from work stuff) and was trying to deal with everything from my phone (which I don’t have platform A loaded on). I checked from my tablet and all seemed well (still not catching that I was looking at the wrong platform).

When I got home and back to my computer, something compelled me to read her message again and I discovered that I had been referencing THE WRONG PLATFORM. (Cue feeling like a gigantic idiot) Not only that, but on the platform she had been referencing, yeah, the posts weren’t there.  Did some poking around and other Hootsuite posted posts were not posting properly to that platform, either.

Did a quick internet search and found out that there had been several people who had complained that Platform B posts from Hootsuite weren’t posting. The absolutely maddening part? There was no error coming up on the Hootsuite end, it was showing that they were posting.

So now, I had a stupid reaction because I looked at THE WRONG THING when I really should have been unplugged for the weekend in the first place. (Insert cussing and facepalming here)

Emailed off an apology but am thinking that maybe this is The Universe trying to “force” a breakup with a client who, if I am honest with myself, is not my ideal client.  Something tells me that the Administrative Professional’s Day flowers are NOT coming to my house this year. Phooey.