I have a client who, I have to admit, has sortve been a thorn in my side for a while. One of those people who, no matter what I do, she finds fault with it. I do social media work for her and I check up to make sure things are posting where and how they should be. As so many who deal in social media do, she prefers her post scheduled in Hootsuite. Fine. I personally dislike Hootsuite and one of the reasons why will be covered in a minute.
I schedule posts about a week at a time for several of this clients accounts. I periodically check Hootsuite to make sure that the scheduled posts aren’t rejected. Everything has been looking fine. I didn’t give it a second thought. Until today.
I was out running typical Saturday errands and got a frantic message from the client that her posts had not been posting for the past week on one of the forums where she posts. I don’t know WHY I thought she said Platform A, but she really said Platform B. Probably because I unplug on the weekends (from work stuff) and was trying to deal with everything from my phone (which I don’t have platform A loaded on). I checked from my tablet and all seemed well (still not catching that I was looking at the wrong platform).
When I got home and back to my computer, something compelled me to read her message again and I discovered that I had been referencing THE WRONG PLATFORM. (Cue feeling like a gigantic idiot) Not only that, but on the platform she had been referencing, yeah, the posts weren’t there. Did some poking around and other Hootsuite posted posts were not posting properly to that platform, either.
Did a quick internet search and found out that there had been several people who had complained that Platform B posts from Hootsuite weren’t posting. The absolutely maddening part? There was no error coming up on the Hootsuite end, it was showing that they were posting.
So now, I had a stupid reaction because I looked at THE WRONG THING when I really should have been unplugged for the weekend in the first place. (Insert cussing and facepalming here)
Emailed off an apology but am thinking that maybe this is The Universe trying to “force” a breakup with a client who, if I am honest with myself, is not my ideal client. Something tells me that the Administrative Professional’s Day flowers are NOT coming to my house this year. Phooey.