Q is for Quest

QBecause of our house fire, we had to find a new home. This quest involved six motels, one executive suite and a hell of a lot of travel looking at houses. Unfortunately, it also involved some very questionable business practices along the way.

On my recent voyage, I broke a tooth. It happened because I trusted a dentist to do her job years ago and every single thing she did to my mouth, every filling, veneer and crown, went bad within a few years. I spent over 8K in 4 months in her office. Seriously, I would have sued her if I could. But, the long and short of it is that my tooth swelled up, causing me so much pain that my eardrum perforated and my jaw was infected, because of a missing filling in a back molar. And the one next to it rotted underneath the crown, which apparently wasn’t sealed correctly. When the crown came off, it knocked out the filling next to it. There went $1,500.00.

So, at 4:30 am, I called one of those 1-800-(find a dentist) numbers because I could not sleep. We were staying in Pueblo, CO and they set an emergency appointment 50 miles away in Colorado Springs for 7:30 am. I left at 6:30 and arrived in plenty of time, only to find out at 10 minutes to 8 that the doctor would not be in that day due to a seminar. (There was a note taped to the window). So I get set to drive back, very upset and still in pain. I called to inform “the service” that the dentist was out of town. They were very apologetic, asked me three times if I was in the right building and at the right suite number. “Yep, I’m looking right at it, they are NOT here. No one is, not even the receptionist.”

Then they set another appointment in Pueblo for 9 am. Good. I get back in the car, clutching my face, barely able to breathe over my teeth and drive 50 more miles. I call from the parking lot, to be sure I’m in the right place. That dentist’s office told me the doctor was on vacation this whole week and they had blocked that time off with the 1-800 service. HMMM. I was not even on the schedule, no one was, except those in need of routine cleanings. They too, were very sorry, but could not help me.

So, I call AGAIN. “Well, we’re very sorry, but we do have another dentist back up in the Springs, if you want to turn around and head up there now.”

Another 50 miles? NO. My face was in agony, I needed some relief NOW. So I sought out the nearest Urgent Care. They, in turn, had a 3-hour waiting list and no chairs to sit on. Not one. They were all occupied. And sick children were running everywhere. I almost started to cry. So we went back to the hotel and I put ice on my cheek, figured out how much OTC pain medication would kill me, then backed the dosage off a little bit. It was a rough day.

When I awoke at 7:40 this morning after an extremely fitful night, I had some new e-mails.

1-800-GO-EFF-YOURSELF wanted to know if I had enjoyed my dental experience and would I please rate their service. OH-HO. YEEEESSSSS, my pretty, I will rate your service. But first, I have a few questions for you: When did it become common practice to waste people’s time, blame THEM for your mistakes and generally not give a sh*t when you send them on a 100-mile, 3-hour wild goose chase? How is this good business? Do you expect these dentists to keep using your “referral” service when this is the way you run their patients around?

But, there is a light at the end of the tunnel. The dentist in CO Springs just called as I was writing this. They have an opening at 11:45. At least I can get some pain meds and antibiotics for the trip home.

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